Returns

Sometimes, you purchase something that doesn’t quite work for you—we get it. That’s why all ProDentUSA products can be returned for a full refund within 30 days of the invoice day, as long as they are new or unused. All we ask for is your feedback of what you’d like us to improve upon.

Just send the items back to our headquarters in East Brunswick, New Jersey and include the original invoice, indicating a reason for return. Please note, any items you wish to return after 30 days are subject to consideration and a 12% re-stocking fee.

Refunds

All refunds are processed within 2-4 business days of when your return reaches our headquarters. Please allow an additional 5-7 days for the refund to be posted to your account.

For all further questions, do not hesitate to contact us. We are here to help.

Warranties

At ProDentUSA, our goal is to provide you with exceptional service and instruments. All ProDentUSA instruments are covered against material defects for 1 year. Our Signature Siberian Stone™ Cutters are guaranteed for the lifetime of the pliers and come with a 1-Year Free Sharpening Warranty. Any breakage, discoloration, or malfunction from proper and intended use of any of our instruments within this time frame is subject to replacement at no additional cost.

Please note, ProDentUSA is not responsible for any misuse or mishandling of our instruments—this will render the warranty null and void. Please see our Instrument Care and Reprocessing Guide for proper handling of our products.

Privacy Policy / Terms & Conditions

At ProDentUSA your privacy is very important to us. During registration, we collect certain types of personal information which includes your name, address, email address, and phone number. None of this information is shared with outside parties. You will only be asked for credit card information at the time of check out. You will not be asked for any credit card information if you choose to checkout with PayPal.

Your personal data’s security is a top priority for us. Sensitive information is always encrypted using Socket Layer Technology (SSL – The lock at the beginning of the URL). Your personal information will be used for contacting you with updates about your order and/or responding to any inquiries. If you ever choose to opt-out of receiving promotional and/or upcoming event information you may do so by contacting us at info@prodentusa.com or 732-390-5532.

Terms & Conditions

Shipping Policy

We offer a variety of shipping options both domestically and internationally.

A note on processing time: all orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or major holidays, but depending on the shipping service, orders can be delivered on weekends. If there are any exceptions to this, we will contact you via email. Once your order ships, you will receive an email confirmation with tracking information.

Domestic Shipping

All orders above $50 ship free, always.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 1-6 business days $7.00
Expedited Shipping 2-3 business days $15.00
UPS Next Day Air 1 business days $30.00

All orders with a billing address in the state of New Jersey are subject to a state tax rate of 6.625%.

International Shipping

International shipment costs vary depending on the size of your order. There is a flat shipping charge of $10.00, plus the weight of your items. Below you will find some estimated costs and delivery times.

Shipping Method Estimated Delivery Time Cost
UPS Economy 7-10 business day $7 per lb
USPS Priority Mail 15-20 business days $3 per lb
FedEx Economy 7-10 business days $5 per lb